• Location:Taiwan
• Date: 2020/11/27
• Update Date:2020/11/27
• Clicks:344

According to the NIA, from 1987 to the end of 2019, the population of new immigrants in Taiwan has reached 550,000 people in total, the consumption power and influence of this rising minority group is not to be underestimated.

According to the Consumer Protection Committee, many of new immigrants still face infringements of their consumers’ rights due to their poor communication skills. 

To this end, local authorities have expressed their willingness to provide multilingual consumer information, in order to enhance consumer awareness and strengthen protection measures.

In order to protect the rights and interests of new immigrant consumers, the committee held a seminar earlier this month, inviting nine new immigrant associations and various authorities to discuss problems consumers commonly face.

The topics include “the unfairness of housing lease agreements,” “the definition and legality of multi-level marketing,” how to solve the problem of agreements signed in haste due to aggressive marketing by traders, and what consumers should do if traders do not practice in accordance with their agreements.

The Ministry of Education, The Ministry of Economic Affairs, The Council of Agriculture, The Fair Trade Commission, The National Communications Commission, The Department of Land Administration, and The Food and Drug Administration of the Ministry of Health all agreed to provide multilingual consumer information.

On top of that, consumer protection measures for new immigrants will be promoted in the future, with relevant consumer information provided to the official website (https://ifi.immigration.gov.tw) set up by the NIA in 7 languages, including Chinese, English, Thai, Vietnamese, Cambodian, Indian and Burmese.

The Consumer Protection Committee reminds new immigrants that if they have consumption doubts, they can first consult through the 1950 National Consumer Service Line. In case of consumption disputes, there is no need to go to the court, but you can choose a more convenient procedure (online complaints, personal visits or written complaints) to protect rights. The Consumer Protection Committee stated that in addition to continuing to urge relevant agencies to actively implement consumption measures that are friendly to new immigrants, it will translate consumption information that is closely related to the consumption of new immigrants into multiple languages. New immigrants can participate the promotion of NIA to strengthen consumer protection education.