:::

Extend Life Counseling Service Hotline Hours in Indonesian, Thai, and Cambodian Languages.

Hit : 250
Date : 2018/5/15
Updated : 2018/5/15 上午 09:37:00

In order to strengthen immigration counseling and counseling hotline service quality and effectiveness, National Immigration Agency’s “Life Counseling Service Hotline for Foreigners Living in Taiwan: 0800-024-111” will extend its services in Indonesian, Thai, and Cambodian languages to Mondays to Fridays (excluding national holidays and other holidays) from 9 a.m. to 5 p.m. (8 hours a day), starting May 1, 2018.

According to National Immigration Agency, this hotline provides free 24-hour counseling service in Chinese, English, and Japanese. For Southeast Asian languages, Vietnamese is offered Mondays to Fridays (excluding national holidays and other holidays) from 9 a.m. to 5 p.m., a total of 8 hours counseling service, while Indonesian, Thai, and Cambodian languages are offered only from 1 p.m. to 5 p.m., a total of 4 hours of service. In order to let new immigrants from Indonesia, Thailand, and Cambodia have more hours to use the hotline and receive needed life information and immediate assistance, National Immigration Agency decides to extend service hours in Indonesian, Thai, and Cambodian languages since May 1, 2018. Thus, Indonesian, Thai, and Cambodian languages will have the same service hours as Vietnamese, which is Mondays to Fridays (excluding national holidays and other holidays) from 9 a.m. to 5 p.m. (8 hours a day).

The customer service staff of this hotline in Southeast Asian languages are new immigrants. Not only do these outstanding new immigrants have their own expertise, but they also had been interpreters of health clinics, courts, and new immigrant family service center or teachers of mother tongue language or culture in the elementary schools. When they are on the phone, in addition to providing professional counseling service, they can also provide mental support for new immigrants who call. New immigrants who have questions related to life information, visas, enter and exit Taiwan, residence regulations, translation, employment, education, taxation, health insurance, transportation, personal safety, medical care children’s upbringing, and life adjustment can use this hotline to receive friendly and customized assistance.

For example, according to Xiujin Lee, a customer service representative of Thai language, many new immigrants from Thailand call in for counseling because they feel frustrated about their unfamiliarity of Taiwan’s lifestyle and language. They do not know where to learn Chinese and cooking, get driver’s license for motorcycles, and know other new immigrants from Thailand. Through this hotline, they know courses offered by the authorities and new immigrant family service centers. What is more important is that they feel relieved when hearing the language of their hometown.

Foreigners and new immigrants live with different languages, culture, and lifestyle in Taiwan. National Immigration Agency hopes to use this hotline to provide them with convenient and immediate counseling service to protect their safety. Whenever you have any questions, big or small, call this hotline. “One Call for Full Service.” Everyone is welcome to use this hotline.

Was this information helpful? Yes    No